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October 7, 2006
Making the switch
Making the switch from Sprint to Cingular.. Well, I thought it would be a painless process.
Damn was I wrong. My new Treo650 smartphone is GSM/GPRS goodness, so I decided to use Cingular, as they are largest GSM carrier in the US. The only problem was that I was under contract with Sprint until 4th Qtr 07. Breaking your contract with Sprint means shelling out $150.
Not an option. So I opted to create a new Cingular # and maintain the Sprint account until its expiration. Unfortunately, the Cingular mishandled two critical aspects of the transaction:
1) Improper SIM Card
2) Transferred old Sprint number, thus nullifying Sprint account
I wouldn't have been too miffed with #2, had the SIM card been allocated correctly. For those who are unfamiliar, GSM phones will not work as designed (ie no outgoing/incoming calls, phonebook, bluetooth database, etc) without an active SIM. Basically, makes the device useless.
My expectation is that I'll have all of this corrected in a couple hours.. So if you need to get at me, drop an email or IM.
Update: Cingular has agreed to credit my account with the difference of the Sprint contract cancellation penalty. I'm still going to go after Sprint to resolve the matter.
Posted by AG at October 7, 2006 2:42 PM